Our Promises to Franchisees
We promise to make a difference in your business. We do this by supporting you through proven systems, invaluable resources and decades worth of experience in several areas:
Initial Training
Right at Home provides the industry’s most comprehensive training programme in two dynamic phases.
Phase One consists of two full weeks at our head office. During this time, you’ll learn about the administrative and operational sides of the business. You’ll also learn about successful sales and marketing techniques. And you’ll receive detailed computer software instruction on our communication and invoicing systems.
Phase Two takes place at your place of business after you open, when we provide on-site guidance to help you establish successful daily routines to help grow and maintain your company.
Staff Development
It takes a special kind of person to deliver the care we demand for our clients, so we provide:
- Recruitment and selection systems that help you hire friendly, trustworthy carers.
- Comprehensive Induction Training programme, which is continuous and covers carer training in areas such as Food Hygiene, Health and Safety, Moving and Handling and First Aid.
Ongoing Support
At every stage of your business development, you’ll have access to a team of experienced specialists that can help guide you through any situation.
RightStart Programme
In the early stages of your business, you’ll be included in our RightStart Programme. You’ll have a single support person assigned to you who is dedicated to answering all of your initial questions as a new franchisee.
Strategic Support
After leaving the RightStart Programme, we provide ongoing support. You’ll always receive personal strategic support that’s scaled to your individual needs and business size.
Accounting Support
Because the day-to-day management of finances is so critical, we will assist you with payroll, taxes and our online business management tools.
Ongoing Training
Right at Home provides numerous opportunities every year for our franchisees to receive additional training in running their businesses. These come at numerous times throughout the year and in several forms:
- Local Market Meetings
- Annual Strategic Planning Calls
- Periodic Conference Calls
I was so impressed by the questions that they asked compared to other organisations that I had looked at. They were much more interested in ‘Why did I want to do this?’
They all have passion and genuinely want to help us to be as successful as we can be in our marketplace.
Paul Blom, Right at Home Franchisee
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