Our Care Testimonials

Our Client is a ward of the Court of Protection and looked after by Right at Home Tyneside on a managed live-in care basis, 24hrs a day. The small team of dedicated live-in carers are available from waking until bed time and during the night if required. The level of care and attention to detail is extraordinary and our client was even taken out for Christmas lunch by the carer. Right at Home provides a complete care package including arranging proper repairs and a replacement boiler and trips to the seaside throughout the summer.

L.V, Power of Attorney / Solicitor of Right at Home Tyneside Client

On behalf of myself and family I would just to thank the Right at Home team for the lovely care service they provided to my elderly mum. Mum loved all the girls, they were kind, courteous, professional and trustworthy.
How likely would you be to recommend Right at Home (Tyneside)? Extremely LIKELY. Overall Standard: Excellent. Staff: Excellent. Care / Support: Excellent. Management: Excellent. Treated with Dignity: Excellent. Value for Money: Excellent.

H. B.

Client's daughter

FINALLY A CARE COMPANY THAT CARES!
Since 2012 my family has had experience working with more than our fair share of care companies for both my Mam and Dad. Despite living in the same house they were receiving care from different care companies which, in short, was more than your average nightmare. With so many new faces and a distinct lack of continuity and experience, not only with the carers but with the companies themselves, it left me stressed and uneasy wondering when the next problem was going to strike.
Since finding Right at Home my parents are finally receiving the care they deserve. From the hard working carers who ensure my parents are always happy and supported in the best way possible to the company itself. We have received an amazing amount of support from David Baxter and Jackie the care manager, you just know that you have nothing to worry about and your parents are well looked after.
Communication between the company, carers and family is excellent. We finally have one care company and we couldn't be happier with the service, we can't recommend the company enough. Overall Standard: Excellent. Staff: Excellent. Care / Support: Excellent. Management: Excellent. Treated with Dignity: Excellent. Value for Money: Excellent. How likely would you be to recommend Right at Home (Tyneside)? Extremely likely.

C. M.

Daughter of Client

After Mum was taken ill in the autumn, the care Right at Home Tyneside offered significantly helped her to make a good recovery. As her needs changed and she regained some independence, staff were always helpful and supportive. Getting in touch to change arrangements and competent, sensible carers make life much easier and pleasant for my mum and the rest of the family. Overall Standard: Excellent. Staff: Good. Care / Support: Excellent. Management: Excellent. Treated with Dignity: Excellent. Value for Money: Excellent. How likely would you be to recommend Right at Home (Tyneside)? Extremely likely.

A. G.

Daughter of Client

Right at Home Tyneside is providing excellent care for my sister. All of her carers are extremely kind, considerate, friendly and very caring. She thinks the world of them all. Her main carer, whom she sees most days, is so understanding of her needs, she is exceptional, a credit to her profession. The company owner David is always available to answer queries and questions, and is always very helpful and understanding and he makes delicious sandwiches for my sister on the days he visits her. I would highly recommend the Right at Home team to care for your loved ones.
Overall Standard: Excellent. Staff: Excellent, Care / Support: Excellent. Management: Excellent. Treated with Dignity: Excellent. Value for Money: Excellent. How likely would you be to recommend Right at Home (Tyneside)? Extremely likely.

B. F.

Sister of Client

Fantastic service and same for all staff we have met. We tell everyone about the fantastic caring service.
Overall Standard: Excellent. Staff: Excellent. Care / Support: Excellent. Management: Excellent. Treated with Dignity: Excellent. Value for Money: Excellent.

P. G.

Husband of client, Right at Home Tyneside

Total support in all areas, helping with any problems, making life for client and her family more normal.
Overall Standard: Excellent. Staff: Excellent. Care / Support: Excellent. Management: Excellent. Treated with Dignity: Excellent
Value for Money: Excellent.

M. K.

Daughter of Client, Right at Home Tyneside

Each and every carer adds their own little special touch with each and every visit. All carers are very caring and add a bit of delight to my grandma’s day. It's just the little things that leave lasting memories for my grandma. At the end of every visit they all give my grandma a great big kiss and cuddle and put a massive smile on her face. We as a family would just like to say thank you to each and every one of my grandma’s carers.

G.R.

Client Family

Right at Home Tyneside carers provided excellent care for my mother from June to December 2014 (when she died). I cannot speak highly enough of the staff, from carers through to management: professional, timely and caring. The carers were all very different- David Baxter chooses his staff carefully and it shows.

Overall Standard: Excellent. Staff: Excellent.Care / Support: Excellent. Management: Excellent. Treated with Dignity: Excellent. Value for Money: Excellent. How likely would you be to recommend Right at Home Tyneside? Extremely likely.

P. N.

Son of client

My friend's mother had recently been diagnosed with dementia and she did not know where to find the help she needed. I telephoned a few companies for her - some were helpful, but some seemed only interested in how much they would charge, even for an initial assessment of needs.
I telephoned Right at Home Tyneside and the Registered Manager was very helpful - she seemed to know the questions I wanted answers to. They were very knowledgeable regarding dementia and the impact it has on families. They put together a large pack of informative literature, including information about financial help that they may be able to apply for.

S. J. K.

Client's friend