Supporting our Clients to stay safe at home

Supporting our Clients to stay safe at home

Safe Care at Home

Supporting our Clients to stay safe 
during the COVID-19 pandemic.

We understand that this is a worrying time for families who are concerned about the health and safety of their loved ones requiring care. As restrictions slowly begin to ease, we would like to reassure our Clients and their families that safety will always be our number one priority and we are doing everything we can during the pandemic to continue providing the safe, high-quality care we are known for. 

By sharing some of our frequently asked questions around homecare during the pandemic, we hope this will help to put your mind at ease and answer any concerns that you might have.


Is it still safe for my loved one to receive homecare?

We are asked this a lot and the answer is yes. We can support your loved one to continue living safely at home and as our CareGivers are classed as ‘key workers’ they can continue delivering care. We have been and will continue to be closely following Public Health England’s requirements on the use of Personal Protective Equipment (PPE). This is for the safety of both our Clients and our CareGivers. All of our CareGivers have received robust training on coronavirus infection prevention and control, handwashing and the safe use and removal of required PPE. Our CareGivers will clean any surfaces that they have touched during their visit and disinfect their face visors after every care call.

Please also be assured that we have a solid supply chain in place for PPE, so our CareGivers have everything they need to keep both themselves and their Clients as safe as possible. 

We will continue to update our policies and procedures in line with official guidance from the Government as and when it changes, with the best interests of our Clients and staff always front of mind. Following this guidance enables us to continue delivering the much needed care that so many in our local communities rely on to remain living safely and independently at home.

 

If my loved one is self-isolating, can they receive care from Right at Home?

Yes – following the guidelines mentioned above and wearing the required PPE, we can continue delivering care safely to those who require our services. This includes people who are in the ‘extremely vulnerable’ category, as defined by the Government.

 

What services can you support my loved one with at this time?

For us, it’s still very much business as usual and as such, we are continuing to provide the same trusted homecare services we normally would. Companionship plays a big part in the services we offer, which is now more important than ever. With people spending so much, if not all of their time indoors, our CareGivers are a trusted, friendly and familiar face that Clients can share their thoughts and feelings with.

We know how important it is for our Clients and their families to feel connected with each other and maintain regular contact. Our CareGivers can assist Clients to use video technology such as FaceTime or Skype so they can speak to their relatives ‘face-to-face’.

Our services also include personal care, respite care, meal preparation, medication reminders, light housekeeping, running errands and specialist dementia care.

For Clients who are shielding or self-isolating, our care teams can pick up shopping at the supermarket and collect prescriptions so Clients can avoid unnecessary contact with others.

For those with loved ones who require one-to-one support, we also offer live-in care, where one of our CareGivers lives with a Client in their own home. This service offers Clients an alternative to residential care, enabling them to remain living in their own home for as long as possible, surrounded by their treasured possessions and home comforts.

 

I’m considering care for my loved one, can you still take on new Clients at this time?

Yes – Right at Home can continue to undertake care assessments and new Client packages. All of our care packages are highly-personalised and tailored to meet individual needs. We pride ourselves on being able to respond to urgent care needs with speed but without compromising on standards. We have measures in place to support families with completing a new care assessment and are on hand every step of the way.

 

How are you keeping Clients occupied and stimulated during this time?

As restrictions begin to ease and where it is safe to do so, we are here to support Clients to restart activities they have been unable to enjoy during lockdown. Social isolation has been an increasing problem during the      pandemic and we cannot underestimate the importance of social interaction, fresh air and exercise on a person’s mental health and wellbeing. At the same time, this must be balanced with staying safe and following the rules and dates laid out in the Government’s Roadmap Out of Lockdown.

Our top priority has been and will always be, the safety of our Clients and CareGivers and we will continue to monitor and adhere to the Government’s advice on social distancing measures when accompanying Clients outside of their home.

We also have packs filled with activities, games and quizzes that our Clients can enjoy in their own home with the support of their CareGiver.

 

What can I do to support my community during the coronavirus outbreak?

First and foremost, following the Government’s instructions around social distancing will provide a safer environment for our CareGivers to travel to and from our Clients’ homes.

You can also play your part by checking in with relatives and neighbours to make sure they have the essentials they need but also to check how they are feeling. For people who live alone, you may be the only person they talk to that day or even that week.

If you would like more information on how we are supporting Clients during this challenging time or if you would like to discuss how we can support you or a family member, please call us on 01256 830670.

We can support you to stay safe, Right at Home.

Other useful resources:

NHS website
For health information and advice on coronavirus, go to the NHS website.

Mind Mental Health Charity
Information and guidance on coronavirus and your mental health.

Government website
Government updates on coronavirus.

World Health Organisation
Advice and guidance from the World Health Organisation.

Funding & Planning

Funding & Planning

Funding & Planning

We understand that choosing care can be difficult, that’s why we try and support you to make the process as simple as possible. Right at Home can provide you with the knowledge you need to make an informed decision about homecare.

When you make contact with us, you will be provided with an approximate quote before undertaking a homecare assessment to confirm the level and type of care required.

Our care packages can be tailored to meet your needs, however, we always recommend that our care calls are a minimum of one hour to ensure the quality of our care is the highest level for you or your family member.

If you are arranging care for yourself or a loved one over the age of 18, you may be entitled to additional financial support. If you have questions about the cost of homecare you can contact us today.

Attendance Allowance

Those aged 65 or over who need help with personal care, due to physical or mental disability, can apply to receive Attendance Allowance. This is a tax-free Government benefit which is not means-tested.

  • The basic rate of Attendance Allowance (£58.70 a week) is given to over 65s who need frequent help or constant supervision during the day, or supervision at night.
  • A higher rate of Attendance Allowance (£87.65 a week) is available to over 65s who need help and supervision throughout both the day and the night, or are living with a terminal illness.

People aged under 65 may be eligible for Personal Independence Payments instead. These payments range from £23.20 to £148.85 a week.

Follow this link to find out more or visit www.direct.gov.uk and search for Attendance Allowance.

Carers Allowance

If you are 16 or over and spend more than 35 hours a week caring for someone with disabilities, you may be eligible to receive Carer’s Allowance (£66.15 a week).

This taxable benefit is not available to people who are in full-time education, receive certain other benefits, or earn more than £123.00 a week after certain deductions.

Visit www.direct.gov.uk and search for Carer’s Allowance for more information.

Social Services Funding

Social Services Funding comes into effect if the person needing care has less than £23,250 in savings.

If this is the case, the first step is to ask your local Adult Social Services department to arrange a Community Care Assessment. If the person in question is deemed eligible to receive council-supported care services, the local authority will decide a budget based upon their care needs.

The maximum hourly rate for homecare services varies from one authority to another. It is unlikely to cover the full hourly cost of a quality homecare service, such as Right at Home. However, as a result of a Government initiative to give individuals greater choice, you are now able to take control of your budget by having it paid into your bank account and topping-up the hourly cost of receiving care from an agency of your choice. This route is called Direct Payments and is designed to allow people greater control and choice over the care services they receive. To find out more about Direct Payments follow this link or visit www.nhs.uk/CarersDirect.

How do savings affect charges?

A person with savings over £23,250 will not receive any financial help. For a person with savings between £14,250 and £23,250, £1 income for every £250 between these amounts is assumed. Mortgage, rent, savings and expenses due to disability etc. are all taken into consideration and the amount left is their ‘available income’ and the person can be asked to contribute 65% of this towards the cost of their care.

Personal health budgets

Personal health budgets are funded by the NHS and can be used to implement a care and support plan that is agreed between the individual and their local NHS teams. They are an optional way of achieving your health and wellbeing goals, giving you greater control over decision-making.

Once a care and support plan has been agreed, the individual can either manage their budget themselves or they can opt for the NHS team or a third party to manage it for them. If managing their own budget, they will receive Direct Payments to spend on healthcare services they have chosen and arranged themselves. Alternatively, the NHS team or a third party will support them to identify the services they need, then arrange and pay for them on their behalf.

Personal health budgets are fully funded by the NHS and cannot be ‘topped up’. To find out more follow this link. 

NHS Continuing Care Funding

If you have a complex medical problem or needs that result from disability, accident or illness, you might qualify for free NHS Continuing Care.

This tends to be given to people who need nursing care rather than social care. It can cover healthcare costs, personal care, accommodation or support for carers if you are being looked after at home.

To find out if you are eligible for free NHS Continuing Care, you must first undergo initial screening, then a more thorough assessment that is carried out by a team of two or more health and social care professionals who are involved in your care. If your health is deteriorating rapidly, you can ask about a fast-track assessment to bypass the initial screening.

If you don’t qualify for NHS support at the first assessment and your circumstances change, you can request a review through your GP or social worker. You may still qualify for Local Authority funding for some of your care needs.

To find out more about NHS Continuing Care follow this link.

If you have questions about the cost of homecare you can contact us today and we can guide you if you are unsure of the options available.

Contact Us Today

Our trusted support is only a call away.

Phone

Office: 01256 830670

Office

Right at Home Basingstoke

Office Address:
Slington House
Rankine Road
Basingstoke
Hampshire
RG24 8PH


Registered Number 9439618

Office Opening Hours

09.00 - 17.00 Mon - Fri

How to Prepare for Homecare

How to Prepare for Homecare

How to Prepare for Homecare

What is homecare? 

To us, homecare is providing an exceptional level of care to those wanting to live independently in their own home. It is also an alternative to residential care.

What does homecare include?

Homecare covers a whole range of services enabling you to continue living in the comfort of your own home, from companionship and medication reminders through to light housekeeping, personal care and cooking meals. It also covers activities to get you out and about in the local community, whether it’s support with a weekly trip to the shops, assisting you to the hairdressers or a companion to take on journeys, we can tailor your support to meet your needs and lifestyle.

 

How much does homecare cost?

Our homecare costs are reflective of the quality care we provide. We prefer care calls of a one-hour minimum to ensure we can deliver the very best care in a good amount of time, so neither our CareGivers or Clients feel rushed. For more information about costs, contact us today, find a local adviser through Paying for Care or have a look at the funding and planning that may be available to you.

Talking about homecare with loved ones

We know that homecare can be a difficult subject to broach with relatives and loves ones but it’s important that those in need of care understand all of the options available to them.

When discussing the topic of homecare for the first time, focus on the advantages and the difference it can make to your loved one’s quality of life by getting a little extra support. We place great emphasis on the importance of social interaction to prevent feelings of isolation and loneliness and with the help of our CareGivers, many of our Clients feel a renewed sense of energy and lease of life, as they take part in regular community activities.

Be open and honest. Explain to your loved one that you worry about them and that accepting a little support would give you great peace of mind.

Contact Us Today

Our trusted support is only a call away.

Phone

Office: 01256 830670

Office

Right at Home Basingstoke

Office Address:
Slington House
Rankine Road
Basingstoke
Hampshire
RG24 8PH


Registered Number 9439618

Office Opening Hours

09.00 - 17.00 Mon - Fri

Community Engagement

Community Engagement

Community Engagement

Supporting Clients to maintain their independence and improve their quality of life.

At Right at Home, we think our Clients’ care and support should extend beyond the home and where possible, we like to get our Clients out and about in the local community. Whether it’s a trip to the hairdressers or a weekly crafts club, we can help our Clients to continue living an active and healthy lifestyle.

Our network of local offices run a whole host of initiatives and events for the communities they serve. From chair yoga, crafts workshops or coffee afternoons, to inclusive cricket and musical movement, our activities are open for everyone to attend. We also run dementia friendly sessions such as dementia cafés and Singing for the Brain.

What are the benefits of taking part in community activities?

Engaging in community-based activities has a number of benefits for our health and wellbeing. Not only does it help prevent feelings of social isolation and loneliness, many of these activities provide gentle exercise and mental stimulation which keeps us active and engaged. Meeting new people or regularly catching up with old friends can also greatly improve our mood.

These activities enable Clients to continue taking part in hobbies and interests they may have enjoyed in previous years, or learn a new skill, something which they may not have thought was possible in later life.

Thinking of a trip or activity taking place further afield?

Our friendly and trusted team of CareGivers can also accompany Clients on their holidays or day trips that are further afield, ensuring Clients continue to enjoy living their life to the full! Call us today to find out what activities are running in your local area or visit our What’s on Where page.

Contact Us Today

Our trusted support is only a call away.

Phone

Office: 01256 830670

Office

Right at Home Basingstoke

Office Address:
Slington House
Rankine Road
Basingstoke
Hampshire
RG24 8PH


Registered Number 9439618

Office Opening Hours

09.00 - 17.00 Mon - Fri

Health Awareness

Health Awareness

Health Awareness

Health Awareness

Your health is affected by a number of different factors such as your family’s medical history and the environment and climate you live in. There are factors that we can control or take preventative measures to support us in keeping healthy. As well as regular exercise and eating a well-balanced diet, you can book appointments for a check up:

Blood pressure checks

Blood pressure checks are used to check the pressure of blood in your arteries, having high blood pressure can increase your risk of heart attack and stroke.

There are a number of places you can have your blood pressure checked as a preventative measure including:

 

  • GP surgeries
  • Pharmacies
  • Some workplaces
  • An NHS health check

Eye tests

Regular eye tests are important to maintaining good vision. Eye tests can not only check whether you need glasses, it can also make you aware of any health problems or early signs of eye conditions. There are a number of places that offer free eye tests, if you are 60 and above you can get free eye tests on the NHS.

Hearing checks 

Hearing loss is something that often develops with age. There are ways to prevent hearing loss such as using ear protection or headphones that block out loud noise. To have your hearing checked you can visit your GP or book a free hearing test at Boots.

Diabetes checks

The two most common types of diabetes are Type 1 and Type 2. Both can be serious conditions and if left over a long period can cause serious damage, however with the right treatment can be easily managed. Eating healthily and doing regular exercise play a large part in living with diabetes.

Being aware of your health and booking in for regular check ups can help you stay on top of and manage any potential or existing condition.

Contact Us Today

Our trusted support is only a call away.

Phone

Office: 01256 830670

Office

Right at Home Basingstoke

Office Address:
Slington House
Rankine Road
Basingstoke
Hampshire
RG24 8PH


Registered Number 9439618

Office Opening Hours

09.00 - 17.00 Mon - Fri

Healthy Eating

Healthy Eating

Healthy Eating

Healthy Eating

It is recommended that you eat a variety of food from different food groups and include 5 portions of fruit and vegetables a day. You should also try and drink plenty of fluids. If you want to learn more about maintaining a balanced diet you can read the Eatwell Guide from the NHS. Those with special dietary requirements should consult their GP or registered dietician for personalised advice.

We know that healthy eating is a big part of life and can be a huge factor in a person’s wellbeing. If you are concerned that a family member or loved one may be struggling with their nutrition or dietary requirements, Right at Home can help. Our services can support you to create balanced and nourishing meals with our meal preparation service.

Our CareGivers are there to aid quality of life for all Clients and always encourage a healthy lifestyle including hydration and keeping active.

Contact Us Today

Our trusted support is only a call away.

Phone

Office: 01256 830670

Office

Right at Home Basingstoke

Office Address:
Slington House
Rankine Road
Basingstoke
Hampshire
RG24 8PH


Registered Number 9439618

Office Opening Hours

09.00 - 17.00 Mon - Fri