My daughter, who has complex physical needs following a cerebral haemorrhage, has received excellent care since January 2019. She has a very good relationship with all her carers and the management team. We are impressed by all aspects of their care, by their flexibility and their willingness to go the extra mile.
Margaret (Mother of Client)
The care my mum received from the team was excellent. All the careers got to know her well and were able to detect changes in her behaviour that indicated the onset of an infection. They quickly called for medical intervention and kept me informed.
The communication from the care agency was excellent and they were never hesitant to help communicate with outside agencies.
The care given to mum was tailored to her needs and reviewed continually. Mum really enjoyed her visits from all the carers. They were always prompt and worked efficiently. They made time to chat with mum which helped keep her mood bright even though her quality of life was not good due to her being bed bound for the last six months.
As well as looking after mum so well the managers and carers always had time for a chat with me which helped with some of the stress I was feeling. Mum has now passed away but I will always be grateful for the care provided by the agency.
Christine M (Daughter of Client)
I have found the care and support received for my Mother from the Borehamwood Right at Home team to be first class.
My mother had been unwell for a while and the only way she was able to return home was with the support of daily carers. It is never easy to accept a change of routine but Mum now really looks forward to seeing the lovely ladies that care for her. They make sure her needs are catered for and always find time for a friendly chat.
The Management team are so efficient and I am always able to contact them straight away. A weekly schedule is sent to me which I find invaluable. They have been very supportive and full of information and advice.
Thank you so much - you have made this transition for my Mum so much easier to deal with.
Stephanie W (Daughter of Client)