Right at Home Cardiff & Newport is shortlisted for Excellence in Community Relations Award

Right at Home Cardiff & Newport is shortlisted for Excellence in Community Relations Award

Awards

Right at Home Cardiff & Newport is shortlisted for Excellence in Community Relations Award

 

Home care provider Right at Home Cardiff &

Newport is thrilled to announce it has been shortlisted for the Excellence in Community Relations Award for a third consecutive year at the South Wales Chamber of Commerce Welsh Business Awards.

The annual awards aim to recognise the very best achievements from businesses of all sizes across Wales who are playing a fundamental role in driving the Welsh economy forward. These awards will celebrate success, excellence in best practice and the contribution Welsh businesses are making to the wider community.

Right at Home Cardiff & Newport provides high quality care and support to people living in their own homes. It currently supports more than 225 Clients and employs a team of 170 trusted CareGivers. As well as services such as home help and personal care, the care provider supports Clients to get out and about in the community and pursue activities and hobbies, matching Clients to CareGivers with similar interests.

The team has been recognised for its commitment and dedication to the local community and going the extra mile to be inclusive and all-encompassing to their Clients and CareGivers alike. Examples of this commitment include a calendar of CareGiver and family events over the course of the year such as the annual Easter Party, Christmas Party for families and charity fundraising Summer events. The office also: produces and distributes regular and informative newsletters for Clients and CareGivers; shares Monthly Magic Moments to showcase the work done in the community and recognising CareGiver development and their achievements; and holds annual CareGiver awards to recognise outstanding practice.

This year the office also distributed Christmas lunches, gift bags and treats to those Clients who do not have anyone and without the CareGivers and office support, would otherwise have a lonely time over the festive season.

These are just a few illustrations of how the team work together towards a common goal – making a difference every day and not just talking about the Right at Home ethos but truly walking the walk with shared values in everything they do every day of the year.

Joe Guishard, Managing Director and Owner of Right at Home Cardiff & Newport said: “We are absolutely committed to making a real difference to the lives of vulnerable adults and the elderly living in our local communities. These awards give us the opportunity to shine a spotlight on our fantastic team of CareGivers and celebrate their hard work and dedication to providing the highest quality care and support to our Clients.”

Winners will be announced at a Black Tie Gala Dinner hosted by TV presenter Gethin Jones on Thursday 21st February 2019 in the prestigious setting of City Hall in Cardiff.

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National Office

Right at Home® UK

4B Burlington House,

Crosby Road North,

Waterloo, Liverpool,

L22 0PJ

Registered Number:

07064895

Phone

Office: 0151 305 0770

Right at Home National Franchise Award 2019

Right at Home National Franchise Award 2019

Awards

Leading UK homecare company Right at Home has been named Best Franchise in the Management category at the 2018 Best Franchise Awards which took place on Tuesday 4th December.

Right at Home’s UK operation is owned by CEO Ken Deary and its National Office is based in Waterloo. The company provides high quality homecare to Clients in the comfort of their own homes and is the most highly rated national homecare agency on the UK’s leading independent review site homecare.co.uk with a 9.8/10 rating.

Right at Home began franchising in the UK in 2011, when Ken (himself an award-winning franchisee when he franchised with McDonalds) discovered the brand in the USA and adapted it for the UK market. It has quickly established itself as one of the best management franchises and in June 2018, it opened its 50th office.

The Best Franchise Awards are based on the results of nationwide research conducted by franchise consultancy, WorkBuzz and the views of independent judges on the present and future prospects of the business. WorkBuzz compiles anonymous feedback from thousands of franchisees who rate qualities such as initial training, ongoing support, relationship with their franchisor and whether they would recommend their franchise to a prospective business owner. Top performing businesses are awarded 5-star franchisee satisfaction status and qualify for the award finals.

Right at Home faced tough competition from numerous household names but was once again named Best Franchise for a third year running and also retained its 5-star franchisee satisfaction status for a sixth consecutive year.

Commenting on their success, Ken Deary, Right at Home CEO said; “We are absolutely delighted that the support provided to our franchisees has been recognised with this award. To have retained the Best Franchise Award for a third year, and 5-star satisfaction for a sixth year, is especially important to us in our pursuit of excellence.”

 

Speak to your local office

Our trusted support is only a call away

National Office

Right at Home® UK

4B Burlington House,

Crosby Road North,

Waterloo, Liverpool,

L22 0PJ

Registered Number:

07064895

Phone

Office: 0151 305 0770

Right at Home Derby 2019 Skills for Care Accolades

Right at Home Derby 2019 Skills for Care Accolades

Awards

Homecare provider Right at Home Derby is thrilled to announce it has been shortlisted for three awards at the 2019 Skills for Care Accolades.

The awards recognise and reward adult social care employers committed to delivering high quality care. Out of hundreds of applications from across the UK, the business is shortlisted to the final 3 companies for: Best employer of between 51 and 249 staff; Best employer support for your registered manager(s); and Best recruitment initiative for its campaign to attract and retain CareGivers.

Right at Home provides domiciliary care and support to people living in their own homes across Derby. It currently supports more than 55 Clients and employs a team of 68 CareGivers. Services range from companionship, home help and personal care to specialist dementia care and live-in care services.

John Houghton, Managing Director of Right at Home Derby, commented: “These shortlistings reflect our commitment to being an employer of choice for CareGivers in Derby. We offer the highest quality care to our Clients and this is provided by the best team of CareGivers. We are delighted with this recognition and look forward to celebrating the achievements of the team in January.”

The awards ceremony will take place on Thursday 31 January 2019 at the ILEC Conference Centre in London and will be hosted by TV dance legend Anton Du Beke.

 

Speak to your local office

Our trusted support is only a call away

National Office

Right at Home® UK

4B Burlington House,

Crosby Road North,

Waterloo, Liverpool,

L22 0PJ

Registered Number:

07064895

Phone

Office: 0151 305 0770

Right at Home Havant and District Achieves ‘Outstanding’ Rating from the Care Quality Commission

Right at Home Havant and District Achieves ‘Outstanding’ Rating from the Care Quality Commission

Awards

Owner Duncan Cameron and his team achieve highest possible overall rating from the Care Quality Commission. 

Homecare company Right at Home Havant and District has been praised by the Care Quality Commission (CQC) on the recent inspection of its services, for delivering high quality care and support.

The CQC, which is the independent regulatory body for health and social care in England, monitors homecare services to ensure the continuous delivery of the best possible care and support. Right at Home provides domiciliary care and support to people living in their own homes. The service, which was rated as an overall ‘Outstanding’ by the CQC, covers Havant, Emsworth, Waterlooville, Petersfield and Hayling Island. It was set up in January 2016 and currently looks after 60 Clients with a workforce of about 40 CareGivers.

The CQC report noted that: “There was consistent, excellent feedback from everyone we spoke to about the leadership of the service including the provider and registered manager.” 

It went on to say: “People received excellent person-centred care where staff knew people exceptionally well. People were encouraged to live their lives as fully and independently as possible.”

And continued: “Staff went the extra mile to arrange meaningful and enjoyable activities for people. Staff consistently worked hard to reduce the social isolation of people.”

As part of the inspection, which took place in September 2018, the CQC inspector spoke to Clients, their relatives and staff, and the responses they received were consistently positive. One Client’s relative told the inspector: “I do get the impression that they provide the care that they would want their families to receive.” Another relative told the inspector: “You feel like you’ve always got someone you can ask to help you out” adding: “They’re excellent!”

Speaking on the result, Owner / Director Duncan Cameron said: “I am delighted to receive an Outstanding from the CQC, but I am especially pleased for our dedicated team of CareGivers. They thoroughly deserve this recognition for the high-quality care and support that they deliver to the local community.”

Deborah Ivanova, Deputy Chief Inspector, Adult Social Care, said: “It is always positive to find a service that is person-centred and inclusive. The service recognised that people should have choice and control over their lives and made this happen. This was clear in how the staff pro-actively promoted people’s independence.

“The management of Right at Home had created a culture that supported staff to develop and use their skills to provide an innovative service. I would like to congratulate them on attaining an overall rating of Outstanding.”

Speak to your local office

Our trusted support is only a call away

National Office

Right at Home® UK

4B Burlington House,

Crosby Road North,

Waterloo, Liverpool,

L22 0PJ

Registered Number:

07064895

Phone

Office: 0151 305 0770

Triple Awards Success for Right at Home South Cheshire

Triple Awards Success for Right at Home South Cheshire

Awards

Home care provider Right at Home South Cheshire is celebrating after scooping three prestigious awards.

 

On Friday 23rd November 2018, Right at Home South Cheshire Managing Director Ben Selby and a team of colleagues attended the South Cheshire Chamber of Commerce Business Awards at Crewe Hall Hotel. The annual awards ceremony saw Right at Home South Cheshire announced as the winners of Start Up Business of the Year and the Excellence in Customer Service Award.

The following evening, the team continued its winning streak, picking up the Home Care Team Award for the North West at the Regional Great British Care Awards which promotes best practice across the home care and care home sectors. More than 450 people attended the glittering awards ceremony which took place at The Mercure Hotel, Manchester.

The awards top off a fantastic year for Right at Home South Cheshire who also achieved an Outstanding rating from the Care Quality Commission, the independent regulator of all health and social care services in England, in its first full inspection back in February.

Commenting on the awards, Ben Selby, Right at Home South Cheshire Managing Director said: “We are absolutely thrilled with these award wins. We are incredibly passionate about providing the highest quality care to our Clients and it’s great this passion has been recognised in the local business community as well as the care sector.

“We have an outstanding team of CareGivers who genuinely look to improve the quality of our Clients’ lives and these awards are a real testament to their hard work and commitment in trying to achieve this for each and every one of our Clients and their families.”

Right at Home South Cheshire provides personal care and support to people in their own homes. The company currently supports 60 Clients across Nantwich, Crewe, Sandbach, Alsager and surrounding areas and employs more than 40 CareGivers. Services range from companionship, home help and personal care to specialist dementia care and live-in care services.

 

 

 

Speak to your local office

Our trusted support is only a call away

National Office

Right at Home® UK

4B Burlington House,

Crosby Road North,

Waterloo, Liverpool,

L22 0PJ

Registered Number:

07064895

Phone

Office: 0151 305 0770

Right at Home Solent achieves highest overall CQC rating

Right at Home Solent achieves highest overall CQC rating

Awards

Fareham based business owned by Kev and Amy Popat achieves an overall ‘Outstanding’ rating from the Care Quality Commission.

 

Right at Home Solent has received a glowing inspection report from the Care Quality Commission (CQC), the independent regulator of health and social care in England.

During its inspection on 15th September 2018, the senior home care provider, which covers Southampton, Fareham and Gosport, was rated overall ‘Outstanding’.

Right at Home provides domiciliary care and support to people living in their own homes. The service also won the Daily Echo Customer Service Excellence Award in 2017, as well as being recognised as a top ten 10 homecare provider in the South East of England in 2016 and 2017.

According to the CQC report, one of the key strengths of the service was that “People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.”

It said: “This service is rated as outstanding because of the extensive evidence of exceptional care and staff going the extra mile to put people at the forefront of all the service hoped to achieve. The feedback from people and relatives was consistently positive and exceptional and it was clear there was a person-centred culture.”

And continued: “People told us the service was extremely friendly, very responsive and well-managed. People knew the managers and staff and spoke positively about them.”

During the inspection, CQC representatives spoke with 18 people including Right at Home CareGivers, Clients and family members as well as the Registered Manager and Business Owners, Kev & Amy Popat.

After speaking with Clients and CareGivers, the CQC inspector also praised the continuity of care provided. The report said: “They definitely have enough staff. Staff visit records confirmed planned staffing levels were consistently maintained. Where two staff were required to support people, we saw they were consistently deployed. People told us staff were punctual and they experienced no missed visits.”

The CareGivers themselves were very complementary about the support provided to them. The report quotes one as saying: “The training here is brilliant, very hands on. I was actually hoisted so I know what it feels like. It gave me confidence to do my job” and “I can’t fault the training”. Another said: “I am supported, I get spot checks, supervisions and we have focus groups where we can discuss any issues.”

Kev and Amy Popat owners of Right at Home Solent commented: “We are absolutely thrilled with our first CQC report. We are passionate about developing care and support that meets the individual needs of our Clients and we’re delighted that this has been highlighted within this inspection. Our CareGivers are our most important asset and we are grateful for all of their efforts in making a difference to the lives of our Clients.”

Deborah Ivanova, Deputy Chief Inspector, Adult Social Care, said: “It is always positive to find staff that are highly motivated, kind and who show real dedication to improving the lives of others. The service was passionate about putting people at the heart of its service and ensuring that people were cared for in a way that improved and enriched their lives. I would like to congratulate the service on attaining an overall rating of Outstanding.”

A full copy of the CQC report can be found at: https://www.cqc.org.uk/location/1-2138763571/reports

The Right at Home network has 57 locally-owned and managed businesses with an overall 9.8/10 rating from 870 reviews on the independent review website homecare.co.uk.

Speak to your local office

Our trusted support is only a call away

National Office

Right at Home® UK

4B Burlington House,

Crosby Road North,

Waterloo, Liverpool,

L22 0PJ

Registered Number:

07064895

Phone

Office: 0151 305 0770