Right at Home Havant and District Achieves ‘Outstanding’ Rating from the Care Quality Commission

Right at Home Havant and District Achieves ‘Outstanding’ Rating from the Care Quality Commission

Awards

Owner Duncan Cameron and his team achieve highest possible overall rating from the Care Quality Commission. 

Homecare company Right at Home Havant and District has been praised by the Care Quality Commission (CQC) on the recent inspection of its services, for delivering high quality care and support.

The CQC, which is the independent regulatory body for health and social care in England, monitors homecare services to ensure the continuous delivery of the best possible care and support. Right at Home provides domiciliary care and support to people living in their own homes. The service, which was rated as an overall ‘Outstanding’ by the CQC, covers Havant, Emsworth, Waterlooville, Petersfield and Hayling Island. It was set up in January 2016 and currently looks after 60 Clients with a workforce of about 40 CareGivers.

The CQC report noted that: “There was consistent, excellent feedback from everyone we spoke to about the leadership of the service including the provider and registered manager.” 

It went on to say: “People received excellent person-centred care where staff knew people exceptionally well. People were encouraged to live their lives as fully and independently as possible.”

And continued: “Staff went the extra mile to arrange meaningful and enjoyable activities for people. Staff consistently worked hard to reduce the social isolation of people.”

As part of the inspection, which took place in September 2018, the CQC inspector spoke to Clients, their relatives and staff, and the responses they received were consistently positive. One Client’s relative told the inspector: “I do get the impression that they provide the care that they would want their families to receive.” Another relative told the inspector: “You feel like you’ve always got someone you can ask to help you out” adding: “They’re excellent!”

Speaking on the result, Owner / Director Duncan Cameron said: “I am delighted to receive an Outstanding from the CQC, but I am especially pleased for our dedicated team of CareGivers. They thoroughly deserve this recognition for the high-quality care and support that they deliver to the local community.”

Deborah Ivanova, Deputy Chief Inspector, Adult Social Care, said: “It is always positive to find a service that is person-centred and inclusive. The service recognised that people should have choice and control over their lives and made this happen. This was clear in how the staff pro-actively promoted people’s independence.

“The management of Right at Home had created a culture that supported staff to develop and use their skills to provide an innovative service. I would like to congratulate them on attaining an overall rating of Outstanding.”

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National Office

Right at Home® UK

4B Burlington House,

Crosby Road North,

Waterloo, Liverpool,

L22 0PJ

Registered Number:

07064895

Phone

Office: 0151 305 0770

Right at Home Solent achieves highest overall CQC rating

Right at Home Solent achieves highest overall CQC rating

Awards

Fareham based business owned by Kev and Amy Popat achieves an overall ‘Outstanding’ rating from the Care Quality Commission.

 

Right at Home Solent has received a glowing inspection report from the Care Quality Commission (CQC), the independent regulator of health and social care in England.

During its inspection on 15th September 2018, the senior home care provider, which covers Southampton, Fareham and Gosport, was rated overall ‘Outstanding’.

Right at Home provides domiciliary care and support to people living in their own homes. The service also won the Daily Echo Customer Service Excellence Award in 2017, as well as being recognised as a top ten 10 homecare provider in the South East of England in 2016 and 2017.

According to the CQC report, one of the key strengths of the service was that “People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.”

It said: “This service is rated as outstanding because of the extensive evidence of exceptional care and staff going the extra mile to put people at the forefront of all the service hoped to achieve. The feedback from people and relatives was consistently positive and exceptional and it was clear there was a person-centred culture.”

And continued: “People told us the service was extremely friendly, very responsive and well-managed. People knew the managers and staff and spoke positively about them.”

During the inspection, CQC representatives spoke with 18 people including Right at Home CareGivers, Clients and family members as well as the Registered Manager and Business Owners, Kev & Amy Popat.

After speaking with Clients and CareGivers, the CQC inspector also praised the continuity of care provided. The report said: “They definitely have enough staff. Staff visit records confirmed planned staffing levels were consistently maintained. Where two staff were required to support people, we saw they were consistently deployed. People told us staff were punctual and they experienced no missed visits.”

The CareGivers themselves were very complementary about the support provided to them. The report quotes one as saying: “The training here is brilliant, very hands on. I was actually hoisted so I know what it feels like. It gave me confidence to do my job” and “I can’t fault the training”. Another said: “I am supported, I get spot checks, supervisions and we have focus groups where we can discuss any issues.”

Kev and Amy Popat owners of Right at Home Solent commented: “We are absolutely thrilled with our first CQC report. We are passionate about developing care and support that meets the individual needs of our Clients and we’re delighted that this has been highlighted within this inspection. Our CareGivers are our most important asset and we are grateful for all of their efforts in making a difference to the lives of our Clients.”

Deborah Ivanova, Deputy Chief Inspector, Adult Social Care, said: “It is always positive to find staff that are highly motivated, kind and who show real dedication to improving the lives of others. The service was passionate about putting people at the heart of its service and ensuring that people were cared for in a way that improved and enriched their lives. I would like to congratulate the service on attaining an overall rating of Outstanding.”

A full copy of the CQC report can be found at: https://www.cqc.org.uk/location/1-2138763571/reports

The Right at Home network has 57 locally-owned and managed businesses with an overall 9.8/10 rating from 870 reviews on the independent review website homecare.co.uk.

Speak to your local office

Our trusted support is only a call away

National Office

Right at Home® UK

4B Burlington House,

Crosby Road North,

Waterloo, Liverpool,

L22 0PJ

Registered Number:

07064895

Phone

Office: 0151 305 0770