We understand that choosing a care company is a big decision. So we want to share our approach to providing care and some of the things we are most proud of at Right at Home…
Our clients receive the care the way they want to have it delivered. They are involved in all decision-making, including agreement of their personalised care plan.
We know that emotional and moral support for our clients and their family can be just as important as our specialist care knowledge, so it is ingrained in the support we provide and we always keep in close contact with concerned family and friends.
We also understand that good day-to-day communication is vital to give families and loved ones peace of mind, which is why all daily records and communication sheets are kept easily accessible in the clients’ home and any concern can be easily addressed through a call to the office.
Our Home Support Workers …
Our support workers at Right at Home Central London want more than a job. They want to make a difference in the lives of those in their care. And to ensure only the best support workers join us, we have a rigorous selection process that includes personal interviews, competency testing, psychometric testing, reference checks and background clearance.
We also ask ourselves a simple question – would I trust the CareGiver to look after my own mother in her home? We only recruit if the answer is a definite ‘yes’.
Once a CareGiver meets our strict criteria, it’s just the beginning. Each goes through a training and orientation process that guides them through our values and standards; going above and beyond the national legal requirements. They are given training on issues that help them develop as better overall CareGivers, as well as to deal with very specific situations.
Our support staff…
Behind the scenes we understand it is crucial that our clients, their families and our staff receive the very best support and expertise from the Right at Home Central London team.
This is why our Managers and Care Coordinators were chosen for their friendly and approachable ‘can do’ attitude, as well as their professionalism and experience in the field. They know all their clients’ circumstances and keep their fingers on the pulse of their changes in need. They work in partnership with the client, their loved ones and any other healthcare professionals to provide cohesive, all-round support.
CareGivers also need support, and we make sure they benefit from regular confidential supervision sessions, as well as 24/7 mobile phone access to an experienced member of the care team, so help and advice is always a phone call away.
- Our clients receive the full time that they pay for, as we travel in our own time
- Their visits should never be rushed – our preferred minimum visit time is one hour
- CareGivers are carefully matched and, if time allows, introduced before they begin delivering care
- We have a professional dress code but do not wear uniform, as we recognise some clients would feel stigma when we accompany them out and about in the local community
- We are quick to react, vigilant in our duty of care and always aim to raise a smile.