Give Us Your Feedback

Right at Home welcomes feedback and views it as a positive learning tool. If you have a comment, complaint or compliment, please get in touch.

Our aim to improve services means that we will not only learn from where we need to make changes for the better, but we will also learn from what we do well.

Complaints will be acknowledged, whether they are made verbally or in writing and will be resolved by way of an apology or explanation about the circumstances after a full investigation. If a complaint is going to take longer to investigate than originally anticipated, we will write again (as soon as we know it is going to overrun) to explain the delay and the new expected completion date. We will also inform the complainant by letter or email.

How to leave your feedback:
Phone: 020 3911 9331
Send a letter:

Office Address:
Falcon House
19 Deer Park Road
Wimbledon
London
SW19 3UX

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Call our friendly team on

020 3911 9331

Right at Home Central London

Office Address:
Falcon House
19 Deer Park Road
Wimbledon
London
SW19 3UX

Office Opening Hours

09:00 - 17:00 Mon - Sun

We take concerns very seriously and aim to acknowledge all complaints accordingly:

Type	Response/Action	Timescale
Initial verbal complaint	Acknowledgement via telephone Full written response Complaint lead Action: • Log on complaint database • Acknowledge • Investigate • Written response • Copies on complaint file • Copies on Client file • Copies on Support Worker file (where applicable)	Immediate / same day Within 7 days
Initial written complaint	As above	As above
Further complaints	Acknowledgement via telephone. Offer meeting if appropriate. Update reports, via telephone and letter. Full written response Record/file on complaint data base, Client file and Support Worker file (where applicable).	Same day Every 7 days Within 28 days