Right at Home has teamed up with St Catherine’s Hospice in Lancashire to provide quality domiciliary care services to help patients remain living in the comfort of their own home.
St Catherine’s Hospice exists to help patients and their families enjoy the best possible quality of life in the face of a life-shortening illness.
In a pioneering new partnership, the hospice is now working alongside Right at Home in Lancashire to deliver St Catherine’s Homecare as a paid-for extension of the specialised, palliative care services it already provides as a charity to people in Preston, Chorley, East Lancashire and South Ribble.
The service is available to the general public and you don’t need to be a patient of St Catherine’s to use it. Those who are eligible can claim statutory funding.
Together, we aim to help people to enjoy more independence, stay at home for longer and, where people have been in hospital or a hospice, return home sooner.
St Catherine’s chose Right at Home to partner its new scheme after looking for a homecare agency that matched its vision, ethos and commitment to quality.
They quickly saw how Right at Home:
- Listen to clients’ wishes and preferences, whilst professionally assessing their needs
- Keep meticulous records, which clients and those close to them can access easily
- Devise highly personalised care plans, which allow clients to be cared for in the way they choose
- Are at the end of the phone 24/7 and can respond quickly to changes in need
- Stay in close contact with clients, loved ones and other health professionals
- Support people to continue doing the things that they enjoy
Right at Home was also chosen for its model of using consistent carers, who are introduced to clients before they start delivering care, and rejecting 15 minute care visits on the basis that it is not possible to deliver quality care in such a short time.
In fact the preferred visit time is one hour (and this does not include your carer’s travel time, so a 60 minute visit equals 60 minutes of care). This gives Right at Home CareGivers time to listen to clients, get to know them well, complete tasks properly, observe any chances in health or well-being, and respond accordingly.
As well as supporting hospice patients to return to their own home, Right at Home’s services include cleaning, cooking or meal preparation, escorting clients to the shops, medical appointments or social excursions, as well as companionship.
By striving to always maintain high standards of care delivery and communication, we can support St Catherine’s to deliver ‘all round’ care packages to meet the practical challenges of living with a serious illness.
Right at Home CareGivers have also received the latest training in end-of-life care from St Catherine’s, in addition to the company’s own wide range of specialist care training.
If you have any questions relating to St Catherine’s Homecare Partnership please use this form to contact us and we will get back in touch.
I am delighted that we are now able to offer additional help to patients in their own home through this project with Right at Home whom we hold in high regard.
St Catherine's Chief Executive