Give Us Your Feedback

Right at Home welcomes feedback and views it as a positive learning tool. If you have a comment, complaint or compliment, please get in touch.

Our aim to improve services means that we will not only learn from where we need to make changes for the better, but we will also learn from what we do well.

Complaints will be acknowledged, whether they are made verbally or in writing and will be resolved by way of an apology or explanation about the circumstances after a full investigation. If a complaint is going to take longer to investigate than originally anticipated, we will write again (as soon as we know it is going to overrun) to explain the delay and the new expected completion date. We will also inform the complainant by letter or email.

How to leave your feedback:
Phone: 01254 658899
Send a letter: 15 Whalley Rd, Wilpshire, Blackburn BB1 9LQ
Fill in the contact form below.

Feedback Form

Call our friendly team on

01254 658899

01200 760730

Right at Home East Lancashire and Ribble Valley
15 Whalley Rd, Wilpshire, Blackburn BB1 9LQ

Office Opening Hours

 

09.00 - 17.00 Mon - Fri

We take concerns very seriously and aim to acknowledge all complaints accordingly:

Type Response/Action Timescale
Initial verbal complaint

Acknowledgement via telephone

 

Full written response Complaint lead Action:

•     Log on complaint database

•     Acknowledge

•     Investigate

•     Written response

•     Copies on complaint file

•     Copies on Client file

•     Copies on CareGiver file (where applicable)

Immediate / same day

 

 

 

Within 7 days

Initial written complaint As above As above
Further complaints

Acknowledgement via telephone. Offer meeting if appropriate.

 

 

Update reports, via telephone and letter.

 

Full written response Record/file on complaint data base, Client file and CareGiver file (where applicable).

 

 

 

Same day Every 7 days

 

 

Within 28 days

Contact Us Today

Our trusted support is only a call away.

01254 658899 or 01200 760730

Phone

Office: 01254 658899

Office

Right at Home East Lancashire and Ribble Valley
15 Whalley Rd, Wilpshire, Blackburn BB1 9LQ
Registered Number 7721267

Office Opening Hours

09.00 - 17.00 Mon - Fri