About Right at Home Eastbourne

We are a local homecare provider delivering personal care and support for you or your loved one when you need it most. Right at Home is proud to deliver care in Eastbourne, Hailsham, Polegate, Seaford, Pevensey & Bexhill

Our Ethos

Our Clients receive their care the way they want, at a time when they want to have it delivered. They are involved in all decision-making, including agreement of their personalised care plan. We know that emotional and moral support for our Clients and their family can be just as important as our specialist care knowledge, so it is ingrained in the support we provide and we always keep in close contact with concerned family and friends. We also understand that good day-to-day communication is vital to give families and loved ones peace of mind, which is why all daily records and communication sheets are kept accessible in the Clients’ home and any concerns can be easily addressed through a call to the office.

We are passionate about delivering high-quality care and offer a wide range of services that are tailored to each and every Client’s individual needs and wishes. Whether assistance is needed with companionship, socialising outside the home, personal care or convalescence after an illness, we are here to offer our support.

We put every effort into recruiting the best people and understand that consistency and a good relationship between our Clients and their CareGivers is essential. Our lovely CareGivers are given thorough and ongoing training in all aspects of care before being carefully matched to each Client, meaning that you and your family can relax, knowing that you are in safe hands.

Ulrica Delaney, Director, Right at Home Eastbourne

Our CareGivers

Our CareGivers want more than a job. They want to make a difference in the lives of those in their care. To ensure only the best CareGivers join us, we have a rigorous selection process in place that includes personal interviews, competency testing, psychometric testing, reference checks and background clearance.

We also ask ourselves a simple question – would I trust the CareGiver to look after my own mother in her home? We only recruit if the answer is a definite ‘YES’.

Once a CareGiver meets our strict criteria, it’s just the beginning. Each goes through a training and orientation process that guides them through our Right at Home values and standards, going above and beyond the national legal requirements. They are given training on issues that help them develop as better overall CareGivers, as well as training on dealing with very specific situations they may come across in their role.

 

Our Support Staff

Behind the scenes we understand it is crucial that our Clients, their families and our staff receive the very best support and expertise from the Right at Home team.

This is why our Managers and Care Coordinators were chosen for their friendly and approachable ‘can do’ attitude, as well as their professionalism and experience in the field. They know all of their Clients’ circumstances and keep their fingers on the pulse of their changes. They work in partnership with the Client, their loved ones and any other healthcare professionals to provide cohesive, all-round support.

CareGivers also need support, and we make sure they benefit from regular confidential supervision sessions, as well as 24/7 mobile phone access to an experienced member of the care team, so help and advice is always a phone call away.

Why Choose Right at Home?

Our Trusted Services

Through trust and commitment to being the best, the quality of the care we provide has been industry-recognised, leading us to become the most highly-rated national homecare agency on the UK’s leading review site, www.homecare.co.uk.

Contact Us Today

Our trusted support is only a call away.

Phone

Office: 01323 414 658

Office

Right at Home Eastbourne

Office Address:
Suite 16
Charter House
Courtlands Road
Eastbourne
East Sussex
BN22 8UY


Registered Number 10049866

Office Opening Hours

09.00 - 17.30 Mon - Fri