"My father's needs started out relatively straight forward when he returned home after a stay in hospital after a fall. However, within a couple of days it was obvious to me that the level of care needed to be increased. Right at Home was employed from day one when he got home and dealt with every detail of Dad's care. As his needs quickly increased, the team quickly and efficiently came to the rescue time and again, adjusting time schedules and filling gaps when family members could not be available.
One of the most helpful things is the Mobizio app, which allows the family to see hour by hour reports made by the carers taking care of Dad. This in itself is a real comfort when most of the time the family cannot be there to see what is being done.
Excellent communication at all times by phone by people who you can talk to and get the job done.
I would not hesitate for a moment in recommending this company and the staff for their compassion and first class service."
"We arranged care for my aunt following a stroke and a recent 2nd stroke. The service received is of the highest standard throughout. The staff bent over backwards to carry out an assessment and put in place a package of care in a very tight timeframe. The office staff are so efficient and caring, the carers are just wonderful. The service is totally individually focused and responsive.
Someone is always available for queries and communication is of a very high standard. If there is a new carer, they are always introduced by someone my aunt knows and a schedule is sent so she knows which carer is coming on each visit. This service has made such a difference to my aunt's life, enabling her to return home after 2 traumatic hospital admissions. We can not thank them enough for the wonderful care. They are a credit to the caring profession."
"I do not usually write company reviews but in this instance, I really had to.
Right at Home staff have been caring for my elderly mother for some time now. Service has always been excellent and any requests I have made for changes to hours/days provided have always been dealt with extremely efficiently even at very short notice. Recently though Right at Home staff have really pulled out all the stops!
Mother does not normally receive care on Saturdays but last Saturday we urgently needed help with her. One phone call, and even though a weekend mothers' most regular carer was with us in just 20 minutes. This lady took control of the situation and dealt with the issue in a calm and professional manner taking the stress and worry away from my wife and me. Everything is now back to normal but even so many thanks to all concerned and particularly to the lady who was such a help last Saturday!!"