We’re delighted to announce that Right at Home has been awarded national 5* employer status across our network of 60+ locally owned and operated offices for the second year running.

Earlier this year, we implemented our annual employee engagement survey, run by independent researcher WorkBuzz, where more than 1,200 CareGivers completed the anonymised survey across the Right at Home network. As a premium provider of homecare, it is important to us that not only are our Clients happy but that our CareGivers feel supported and happy in their work too, so we conduct this survey to gain insight into how our CareGivers feel we are doing as an employer.

Right at Home is the most highly-rated national homecare agency on the UK’s leading independent review site, homecare.co.uk. The company provides Clients with a wide range of services, delivered in the comfortable surroundings of their own home, from companionship and personal care through to meal preparation, running errands, specialist dementia care and full-time live-in care.

Right at Home UK CEO, Ken Deary, said: “To hear that we have retained our national 5* employer award and achieved this external recognition is a great boost for our network, particularly during these challenging times.

“We want our CareGivers to feel cared for and supported in the same way that they care for others in our communities and by taking part in this survey annually, we are showing our commitment to continuous improvement.

“For our CareGivers, it’s also been wonderful to hear the positive comments received from our Clients and their families as part of our annual Client satisfaction survey. This serves as a very timely reminder of what a vital job they are doing to support our Clients to remain living safely in the comfortable and familiar surroundings of their own home.”

Steven Frost, CEO of WorkBuzz, commented: “At WorkBuzz, we’re passionate about improving people’s working lives. We created this award to recognise the best workplace cultures where employees are proud to work, are motivated to do more, and want to stay for the foreseeable future. We love working with Right at Home who truly care about their employee’s experience and have worked hard to ensure they create a culture where their people can thrive.”

Highlights from the CareGiver and Client surveys include:

• 98% of CareGivers agreed they are clear about what is expected of them in their role

• 94% of CareGivers would recommend Right at Home’s care services

• 93% of CareGivers believe their job gives them the opportunity to learn and develop new skills

• 94% of Clients said their CareGivers make them feel safe when they visit

• 95% of Clients would recommend Right at Home

• 96% of Clients agreed their CareGivers make a positive difference to their life

In addition, almost 50% of the Right at Home offices that took part in the survey were awarded local 5* employer recognition, which is achieved by gaining an engagement score of 90 or above.


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