Give Us Your Feedback

Right at Home welcomes feedback and views it as a positive learning tool. If you have a comment, complaint or compliment, please get in touch.

Our aim to improve services means that we will not only learn from where we need to make changes for the better, but we will also learn from what we do well.

Complaints will be acknowledged, whether they are made verbally or in writing and will be resolved by way of an apology or explanation about the circumstances after a full investigation. If a complaint is going to take longer to investigate than originally anticipated, we will write again (as soon as we know it is going to overrun) to explain the delay and the new expected completion date. We will also inform the complainant by letter or email.

How to leave your feedback:
Phone: 

0151 305 0770

Send a letter:

Right At Home® UK

4B Burlington House,

Crosby Road North,

Waterloo Liverpool

L22 0PJ

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Right At Home® UK
4B Burlington House,
Crosby Road North,
Waterloo Liverpool
L22 0PJ

We take concerns very seriously and aim to acknowledge all complaints accordingly:

TypeResponse/ActionTimescale
Initial verbal complaint

Acknowledgement via telephone

 

Full written response Complaint lead Action:

•     Log on complaint database

•     Acknowledge

•     Investigate

•     Written response

•     Copies on complaint file

•     Copies on Client file

•     Copies on CareGiver file (where applicable)

Immediate / same day

 

 

 

Within 7 days

Initial written complaintAs aboveAs above
Further complaints

Acknowledgement via telephone. Offer meeting if appropriate.

 

 

Update reports, via telephone and letter.

 

Full written response Record/file on complaint data base, Client file and CareGiver file (where applicable).

 

 

 

Same day Every 7 days

 

 

Within 28 days

Speak to your local office

Head Office

Right At Home® UK

4B Burlington House,

Crosby Road North,

Waterloo Liverpool

L22 0PJ

Registered Number: 07064895

Phone

Office: 0151 305 0770