Our Promise To You & Our Values

We are committed to providing exceptional quality care and are very proud to live by our values

We are responsive.

Clients or their families can contact us at any time. Right at Home GF care managers are available 24 hours a day, seven days a week, and 365 days a year to support our home care and live in care services in Guildford, Farnham, Fleet, Farnborough, Godalming and surrouding towns and villages. Our clients’ well-being is always our top priority. We want the best for them at all times.

We are selective.

We employ only the best CareGivers and give them thorough training in our Farnham office before we carefully put the right CareGiver with the right client, through a precise matching process. Once a CareGiver and client are matched, we provide extensive information about the client’s needs to the CareGiver.

We are flexible.

If a client or family ever feel a particular CareGiver is not well matched, all it takes is a phone call. We can custom match another CareGiver to a client at any time.

We live by our Values.

We have ten values that mean a lot to us, we only recruit people who we believe live up to these values. We are very proud of the reputation we have built up for our high quality home care and live in care services in Farnham and surrounding towns and villages, this is all down to the amazing people we we are lucky enough to have in our team. Our values are as follows;   

  1. RESPECT – Treating others how we, ourselves, would like to be treated – acceptance, tolerance and sometimes (quite often) understanding. Respect involves avoiding arguments and being fair minded, not putting others down or being mean or cruel. Agreeing to disagree is a respectful way to avoid arguments.
  2. RELIABLE and PUNCTUAL – our reputation is built upon reliability and trust – all of us must live up to this
  3. HONESTY – very simple; it is always best to be open and honest, even if something’s gone wrong
  4. A CARING APPROACH – always aim to understand where others are coming from whether clients, family members or colleagues and adjust your approach accordingly
  5. TAKE RESPONSIBILITY – we are in a position of great responsibility we need to live up to it
  6. LOYALTY – our reputation will grow through word of mouth – we are all ambassadors for Right at Home – always portray Right at Home and your colleagues in the best light.
  7. DEDICATION – “Go the Extra Mile” – this is how we stand out from the rest!
  8. FLEXIBLE – we never know when our client’s requirements may change – we may need to change our plans to accommodate them
  9. BE PROFESSIONAL – always portray a professional image; dress well, talk about appropriate things, be willing to learn, complete paperwork accurately and on time
  10. INFORM – don’t hold back – share appropriate information to the right people at the right time. If in doubt seek advice.

We are protected.

We carry all of the necessary liability insurance coverage so that all of our clients and their families are fully protected. In order to ensure only the highest quality staff support our clients, all our CareGivers are employed directly by their local office. All staff undergo rigorous Criminal Record Bureau and reference checks, together with ongoing training. For this reason we will not use agency staff.

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