Registered Manager, Home Care in Enfield

Organisation: Right At Home

Listing Expires: 2018-11-30

Employment Type: Full Time

Base Salary:£35000

Job Location:
Enfield, Uk

Are you an ambitious Registered Care Manager who wants to be part of something special? Do you live close to Enfield in North London and are you passionate about empowering your team? Are you looking for the next step in your career and are you hungry for a challenge? Do you have the ability to grow a service from initial start-up and are you a fantastic leader? If so, we would love to hear from you.

This is an exciting opportunity for our brand new office in Enfield, North London.

A bit about us:

Right at Home is an industry leading, award winning homecare brand that offers exceptional Client-focused care. We give our Clients the confidence and dignity to remain in their own home for as long as possible, fully supported by the outstanding care provided by our attentive CareGivers. We provide premium quality homecare to adults with physical and learning disabilities and the elderly. Right at Home have built up a first class reputation world-wide and are consistently rated as the most highly-recommended national homecare provider on the UK’s leading review site – At Right at Home, we pride ourselves on quality and tailor every care package to meet the Client’s needs with a preferred minimum duration of one hour per visit.

The role:

We are actively recruiting an ambitious, driven and caring Registered Manager for our brand new offices in Enfield, to manage, develop and grow the business. It is imperative that the successful candidate is able to get on board with our brand’s core values and beliefs, and is able to grow with our business and move quickly with change. We are looking for someone who will always go over and above our Client’s expectations, put quality of care at the forefront of everything and be able to develop a strong team to continuously strive for excellence.

As our Registered Care Manager, you will play an instrumental part in getting this new branch off the ground. You will be a fundamental pillar in the overall smooth running of the operation and day to day business right from its opening. You will be pivotal in the future of homecare for older people, drive forward a customer focused ethos and strive for the highest standards. With every CareGiver given award winning training at our in-house academy, we really do invest in our staff team and everyone feels valued.

Main responsibilities: 

  • Provide leadership, management and the highest level of support to the Team, to ensure the very best outcomes in everything we do
  • Ability to take ownership of achieving the highest levels of compliance with regards to regulations, laws, quality standards & policies, ensuring we achieve a minimum of a “Good” CQC inspection
  • Accountable for the Health and Safety of staff and clients; ensuring relevant policies and procedures are followed at all times providing a safe working environment
  • Ensure consistent application of Right at Home policies, procedures and approved practice; and to promote our aims and values
  • Continually review and improve processes to ensure the most effective and efficient service is being delivered to our clients
  • Ability to identify and recruit high quality CarerGivers, implement excellent training and maintain high retention ratios
  • Ensure the provision of staff training is implemented and the delivery of very high quality care services, to vulnerable people living in their own home, is achieved consistently
  • Ability to ensure the Scheduling is effectively designed to ensure CarerGivers deliver the allocated care to the client.
  • To take ownership of quality assurance and governance through scheduled Spot Checks, Service Reviews, Internal Audits, and Annual Surveys.
  • Ability to complete and continuously improve the Assessments, Risk Assessments and Support Plans to ensure the outcome of the client is achieved effectively and the customers’ expectations are exceeded by going the extra mile.
  • Take responsibility for ensuring the emergency on-call mobile phone is covered outside normal office hours, including holding the phone as part of the on-call rota
  • To be aware of Key Performance Indicators and to accurately record and report statistics to the Director as appropriate
  • Ad hoc duties to support the Director, as and when required, to meet the needs of the business including covering CareGiver duties when necessary.
  • To be a key figure in ensuring the business grows sustainably but in line with commercial targets

Experience and qualifications: 

You will be business focused and have excellent leadership skills to lead a skilled and passionate team. You will also hold excellent care standards and be qualified or be working towards, an NVQ Level 4 (RMA) or QCF Level 5 qualification in Social Care, however, we will consider candidates who have achieved NVQ3 and are studying towards a CQC recognised qualification. You will have in depth understanding of CQC assessment criteria for Good and Outstanding scores. Being a car driver is essential.