We have achieved an Outstanding rating!

Right at Home Mid Hampshire has received a glowing inspection report from the Care Quality Commission, the independent regulator of Health and Social Care in England.

Right at Home Mid Hampshire, located in Chandler’s Ford, Eastleigh was rated ‘Outstanding’. This was the third time that the service, established in 2014, had been fully inspected with the CQC.

They provide high-quality, compassionate domiciliary and live-in care to people living in their own homes. Services include companionship, personal care, medication support, post-operative support, household administration, help with washing and dressing, meal preparation, specialist dementia care, transport and shopping, care for people living with disabilities such as multiple sclerosis, and holiday and respite cover.

According to the CQC report, one of the key strengths of the service was Right at Home Mid Hampshire’s approach to person-centered care.

It said:  

“The caring culture within the organisation continued to be embedded at every level. All of the staff we spoke with understood the importance of providing people with care that was compassionate and kind, developing positive relationships and displayed a genuine desire to enhance people's wellbeing and make a difference to their lives

And continued: 

“For example, one care worker told us: "I have time to find out about their lives and what is important to them and seeing them potentially at their most vulnerable and being able to improve their quality of life either physically, mentally, or emotionally, knowing what I do is helping and supporting them, makes a difference and it's especially important with Clients who have dementia."

In their previous CQC report, published in 2019, the service was found to be “Good” overall, with “Outstanding” in the Caring domain.

During the inspection on 4 October 2021, CQC representatives spoke with a number of Right at Home CareGivers, Clients, Family members, alongside the Registered Manager and Business Owner.

After speaking with Clients and CareGivers, the CQC inspector also praised the bond that Caregivers build with their clients.

The report said: 

“A relative shared an example of how staff had exceeded what was expected of them telling us “They (care workers) are all happy to come, it’s not just a job, they go above and beyond, they genuinely love (person) “. This was echoed by a second relative who told us “All the (carers) have been amazing with (family member), he is quite cheeky, and they are all happy to put up with that, he has bonded with one in particular, she bigs up his achievements, these guys are great!”  

The CareGivers were very complimentary about the support provided to them. The report quotes one as saying:

“The Managing Director shows his appreciation and how valued we are by leaving small gifts every now and then such as a water bottle in the extreme hot weather, hay fever ailments, a little Christmas present or an egg for Easter.’’ 

Another said: 

“The management team are very knowledgeable, dynamic, proactive, inclusive, very easy to approach. The culture of the company makes you feel that the management team is just part of one big team of carers.”

Nick Turner, Managing Director of Right at Home Mid Hampshire commented:

“This is an exceptional result for us, as the service was assessed following a very difficult two pandemic years for staff and Clients alike. Our staff benefit from outstanding training, pay and conditions, and the possibility of a career path, and our Clients benefit from their compassion and skills. I feel that we are all very lucky, and we are constantly expanding our superb team.”

Full report available here.

For further information about our homecare services, click here.