Why We Care

Nick Turner, owner of Right at Home Mid Hampshire, is driving forward the values of a care company that focusses on “clients first”.

He explains why this matters in Mid Hampshire. When it comes to receiving homecare, you need to know you can really trust the people providing your care. From the CareGivers you invite into your home and personal space, to the staff and business owner in the office, you and your loved ones want to know that they all have your best interests at heart.

Nick believes this is vitally important, which is why he wants to take the time to reassure you about the local service we offer, and let you know why he decided to build a business in the care sector.

He says “From experience with one of my own parents, I understand firstly how difficult it can be for those whose responsibility it is to suddenly have to find care for their parents. We are especially good at helping people understand the best way forward with the hugely delicate matter as to the care of the people we love the most.”

Our CareGivers are trained to the highest standard and see Clients as part of their own family. Companionship and encouragement towards social interaction as seen as critical elements of the care we provide. We have had clients taking trips in motorcycle sidecars, to taking Boat trips on the Hamble for fresh air, fish and chips!

Our Clients are our number one priority. Our trusted team of CareGivers are encouraged to take the time to actually get to know our Clients, their likes and dislikes and their own day-to-day routine. In this way, we really do make a difference to our Clients’ lives. If you’re interested in finding out more, Right at Home operates from 65 locally-owned offices across the UK, including here in Mid Hampshire, and with all the benefits of a central office heading up compliance and training resources.

We aspire to become the UK’s most trusted homecare provider. Our CareGivers offer a range of services from personal care and medication reminders, to meal preparation and transport for errands and are committed to spending time with Clients for one-hour minimum visits. As well as day-to-day care, Right at Home CareGivers support Clients through meaningful companionship and social activity by supporting them to continue pursuing activities and interests which they have enjoyed in previous years.

As an example, (taken from our CQC report), “On one person’s birthday staff carved a water melon to look like a cake. The person had swallowing difficulties and this meant they were unable to eat cake. The water melon was later made into juice so the person could enjoy it. Their relative said “What a lovely thing to do…not only was it such a lovely thoughtful idea but came complete with candles and looked fantastic. We were overwhelmed by (staff) kindness and sense of fun which got (persons) birthday off to a lovely start and always brings a smile to our face when we remember it.”

A further excerpt follows of what the Care Quality Commission stated after their last inspection of our service, 28^th December 2019, rating us “Outstanding” for Caring:

The agency has provided a consistently high quality of care. People and relatives all told us about the excellent care they received. People thought of staff as their friends and felt valued and respected. People felt listened to and fully involved in decisions about their care and were encouraged to be as independent as possible. Staff had time to get to know people which helped them to be empathetic about their needs and wishes. They were sensitive and supportive, when people were finding things particularly difficult, or when people wanted to celebrate. This made them exceptionally caring.

The full report may be found here.

Please contact our Registered Managers, Shannon or Chloe, at Right at Home Mid Hampshire about our services and our values, we would love to tell you more about what we offer.

For CareGivers interested in discovering the Right at Home ethos of care, please contact Louisa or Sarah on 02380 009595.