CQC Inspection 2023

We are delighted to announce Right at Home Mitcham, Streatham and Dulwich has retained its rating of Good by the Care Quality Commission.  Franchise Owners Tracey, and Michael Scott thank their Registered Manager, Maggie Lopez, for this fantastic achievement.

They were, amongst many things, praised for their positive, inclusive, and empowering culture and their person-centred care and support.

Please find below a sample of some of the fantastic comments included in the report:

• People felt valued by staff who spent time having conversations with them. Family members’ comments included: “Staff are amazing, I don’t know how Right at Home find such people. One of them sings with [my relative]. I hear them go into the shower and they’re singing together. They appreciate that caring isn’t just about doing the job, it’s about relating to the person” and “There’s a number of instances where they’ve gone above and beyond”.
• Staff attended people’s care needs with dignity and respected their religious and cultural beliefs. Comments included: [my relative] is a Christian and sometimes [staff] will talk about God or talk about the bible because we specified that was high on her priority list”.
• The staff team worked closely with people, making an effort to understand their personalities and care needs. They aim to improve people’s lives, including providing support to a person to maintain their garden and meaningful contacts which were important to the person.
• People and their relatives felt there was a good leadership. Comments included: “it’s very much a personal organisation”. “I always feel that it comes from the heart” and “they’re very approachable. They’re good communicators and I always know who I’m speaking to if I phone the office, I always know what’s going on, excellent communication”.
• Staff felt listened to and supported in their role. Comments included: “The management is excellent, top quality” and “I can’t rate them high enough”.

Right at Home UK continues to secure excellent ratings across our wonderful network.  We have the highest percentage of Outstanding ratings in comparison to all other major Homecare providers.  This status is a testament to the fantastic and absolutely excellent quality of the care being delivered across our exceptional network every day. 

Congratulations once again to all the team.