For the seventh consecutive year, quality homecare franchise Right at Home has been awarded Five Star Franchisee Satisfaction status. What does this mean to someone thinking about joining the network?
Deciding to leave employment and start your own business is a huge step. The desire to build something for yourself seems to grow, the more frustrated you become…
But how can you feel secure in your potential for success with your chosen business model?
Whilst we can’t see into the future, we can help you to feel confident about making that commitment, by sharing how Right at Home’s 60+ local owners rate their brand, which supports families by enabling vulnerable adults to live independently in their own homes.
Every year, they anonymously participate in the WorkBuzz independent Franchisee Satisfaction Survey. The responses from established franchisees, to questions about the support, training, leadership and rewards, can help you assess the strength of their franchise system as you consider your future.
This year, we are incredibly proud to receive the following feedback from our franchise owners:
- 95% feel valued, treated fairly and with respect, and encouraged to share ideas with Right at Home
- 98% agree National Office cares about and responds to issues which are important to them
- 98% say Right at Home’s leadership has a clear vision for the future
- 100% are motivated to go the extra mile for customers, and are committed to growing their business
These results certainly reflect a happy network – with a General Satisfaction score of 96% and an Overall Satisfaction score of 92%, Right at Home has been awarded Five Star Franchise status for a record seventh year and won a finalist place in the Best Franchise Awards.
As CEO, Ken Deary says: “We are really pleased – despite the network having grown we have actually increased our score from last year. This means a lot, because we know Right at Home’s success is dependent on our franchisees being happy and satisfied business owners.”
Comments from franchisees included: “I am very satisfied with Right at Home. I believe they will continue to invest and drive change in the areas we need it most, so we continue to be successful.”
Another said: “Right at Home is very open to comments, feedback and ideas. I feel supported and valued and really like the open culture and friendly franchisor team.”
Right at Home has developed a culture of support for every stage of business development; from start-up, through growth, to maximising the value within an established business.
“Our unique new owner training programme incorporates best practice from high performing businesses across the network,” explains Kate Dilworth, Franchise Recruitment Manager. “We made it a priority to ensure our 60+ business owners started their journeys with confidence. The strength of who we are is based on the impact our local business owners are having, every day.”
Right at Home’s franchisees are driven by the passion to make a difference to people every day and their system is focused on ensuring they remain at the forefront of supporting people to enjoy an independent life in their own home.
In the words of a third franchisee: “The Right at Home leadership is truly inspiring. Ken and Lucy know what’s happening within the care market and wider macro-economic environment. They listen to us, so I feel like I can help steer Right at Home’s future strategy, whilst aligning to their clear vision for the future.”
Talk to Right at Home today, about how they will support you to run your own homecare business.