Right at Home Bristol is celebrating an all-round ‘Good’ rating after the Care Quality Commission recently toughened up its inspection criteria.
The inspectors visited three clients of Right at Home Bristol in their homes, spoke with two relatives, and talked to care workers and office based staff. They inspected records, rotas and a range of company policies and procedures and also sent questionnaires to clients and staff.
The carers and office team were delighted to learn that the responses they received were consistently positive. One person said “I feel safe with the staff, everything goes smoothly and they’re very skilled and able.” A relative told inspectors “they’re brilliant.”
100% of questionnaire respondents said their care workers were kind and caring and that they felt safe from abuse or harm by care staff. 100% said that they received care and support from familiar, consistent staff who arrived on time and that the care and support they received helped them to be as independent as they could be.
The inspectors noted that staff understood their responsibilities with respect to people’s choices and respected their decisions.
Clients told the inspectors that they were involved in planning their care and were supported to be as independent as possible. Comments included: “I like to do as much as I can myself and they help with that;” “the help we get has helped us both feel more independent;” and “they’re lovely, really caring.” A relative said: “The staff are great, if I ask them to do something they’re only too willing to please.”
Staff were noted for respecting people’s privacy and maintaining their dignity. Clients reported that the office based staff were respectful too. A relative said “the communication between us and them is great; we have contact from the office every fortnight.”
The service was also praised for responding to clients’ individual needs. One person said, “Staff fit in to how I want things done.” Another person told how they had asked to be supported to go swimming. They said, “They carried out a risk assessment then took me swimming.” A relative explained they had requested additional support to allow them to attend a funeral. They said “we really appreciated the support being provided at such short notice.”
Business owner Paul Trinder said: “’This has been a wonderful reward for all the hard work put in, not only by our newly-appointed Registered Manager Sylwia Latacz, but all of the office team and most importantly, all of the amazing care staff we have been so fortunate to recruit. Our challenge now is to not just maintain these standards, but to continuously improve them.”