Congratulations to the team at RaH Basingstoke, who have received an Outstanding rating from the Care Quality Commission and been praised for offering an ‘exceptionally caring’ service.
The team often went the extra mile to support their clients and took time to build meaningful relationships so they could gain people’s trust and confidence, the CQC said.
Care staff were observed working with Clients during their recent inspection, and Clients and their families were interviewed about the quality of service they received.
The resulting report highlighted that Right at Home’s Clients valued their relationships with staff, saying: “The service was exceptionally caring. Staff were exceptional in enabling people to remain independent and had an in-depth appreciation of people’s individual needs around privacy and dignity.
“The ethos of the service was based on putting people first, listening to their concerns, treating them with dignity and respect, promoting their independence and choice, providing high quality consistent care whilst always striving to improve the service.”
Owner Kevin Smith was said he was delighted that the CQC inspectors recognised that Clients received services that were sensitive to their individual needs.
Relatives overwhelmingly reported that staff had taken time to build meaningful relationships to gain people’s trust and confidence, which led to significant improvements in their Clients’ physical and mental well-being.
The CQC inspector said: “Staff were highly motivated and inspired to offer care that is kind and compassionate and were determined and creative in overcoming any obstacles to achieving this.
“The provider used creative ways to make sure that people had methods of communication which ensured people felt their views were listened to and mattered.”
Mr Smith praised his staff for the outcome of the report, saying: “Our team is made up of people who really do care about the work they do. They are always compassionate, polite and respectful and they all share our values about promoting independence, dignity and respect.”
Overall the CQC rated Right at Home Basingstoke as Outstanding in the key area of being Caring and Good in key areas of being Safe, Effective, Responsive and Well-Led, and Outstanding.