An award-winning homecare provider has been given a rare triple ‘Outstanding’ rating by the Care Quality Commission.
Right at Home Bournemouth and Poole was praised for giving “outstandingly caring and responsive support” to its vulnerable Clients.
At their recent routine visit, the CQC inspector found ‘overwhelming evidence’ that the Right at Home care team was enabling people to stay in their own homes, improving their mood or increasing their independence.
For owner Andrew Davis, the report behind this fantastic achievement made emotional reading, as it underlined how his business is positively impacting his Clients’ lives.
Examples highlighted by the inspector included Right at Home building a ramp, so a housebound Client could go outside for the first time in years; and a CareGiver taking their Christmas dinner to eat with a Client, so they were not alone all day.
“Our wonderful staff do it because they want to, not because they have to,” said Registered Manager, Helen Garland.
As well as talking to the management, the inspector also contacted Right at Home Clients and staff to assess the service. Their findings led to ‘Outstanding’ ratings for being Caring, Responsive and Well-led.
One Client living with a mental health condition told the inspector that Right at Home’s support and encouragement had given them the confidence to book a trip abroad.
Another Client was upset as they could no longer visit a memorial plaque for close relatives at the local crematorium. Their CareGiver contacted the crematorium and arranged to collect the plaque, so the Client could keep it at their home. The Client was overjoyed by this kindness and told staff they felt their relatives were now close to them again.
Andrew said: “This kind of ‘extra mile’ care isn’t something which can be delivered without a team who are as committed as ours is.
“The CQC rating provides objective recognition of what Right at Home offers: homecare which exceeds expectations – for both Clients and staff. People can lead more fulfilling lives as a result, with improved independence, social interaction and mental wellbeing.
“I am honoured to be a part of this amazing national franchise. And I’m pleased to support people, locally, who need us most.”
Right at Home Bournemouth and Poole was also named Homecare Provider of the Year at last year’s Bournemouth Echo Proud to Care awards.