Our Care Testimonials
"My mother's care from Right at Home has been excellent even over Xmas and New Year. She has had a couple of minor falls recently and the carers have been excellent calling paramedics and also cleaning up after accidents. Mum enjoys the company and feels safe and secure with the carers."
"I have used a number of care agencies in this area to look after my mother and then my father. I have found Right At Home to be the best. They provided home care from June 2015 to August 2015 and then again in October when my father required a great deal of personal care following discharge after a broken hip. All the carers were well trained, considerate, careful and thoughtful. They always turned up and carried out their tasks competently, and they pretty well kept to the agreed call times. Without exception, all the carers' main concern was for my father's well being and comfort, and they were respectful of his wishes and his home. The office was always helpful, efficient and friendly, and they dealt with some quite difficult situations very well."
"I have always found the carers very friendly, approachable and professional. They treat my parents with respect and are kind and gentle. We have good communication with both carers and the office. They are always willing to meet our needs and cancel care or add in extra care when needed. When new carers are introduced they shadow for a while which means they know the needs. My parents always know the carers that arrive as there are only a few who come regularly so they have a good relationship and know what is needed."
"My father was looked after by carers from Right at Home for two years. They dealt with crisis, provided company and found a group of young people who dad always looked forward to seeing. They listened to music (and sang along!) together, shared jokes and reassured him when his dementia worsened. During periods when dad was in hospital a couple of the carers would visit him and at the end of his life they joined us at his funeral. I highly recommend their flexible, warm and experienced team."
"With communication and over time the care company provided a team of caring and supportive care workers who built up a relationship that helped my mother-in-law remain at home for the time that she did. When my mother-in-law required an escort to her clubs the care company were able to provide this and working together we all made certain that she was able to attend days out. Over the years the care workers and management team became like family and were always very understanding and supportive in helping us as a family."
"This was the third agency we used for Dad's care needs after two disappointing experiences with other agencies. When we met with Right at Home they took the time to listen and it was clear that they really understood Dad's needs and wanted to work with us to provide the care he required. All the carers have been excellent. Professional, friendly, caring and very reliable. Administrative staff have also been excellent. They have always been approachable and really helpful even when we have changed plans at short notice. We really felt Dad was in good hands at a very difficult time in his life and would have no hesitation in recommending Right at Home."
"The whole experience has been excellent and the service provided by Right at Home for my Mother has been exactly what she needed and after just a month Mum really looks forward to seeing the carers each day and is always very complimentary about their attitude and help towards her. I would definitely recommend Right at Home to other people and will probably need to extend the hours they provide in the near future."
"Louise is an absolute star who consistently goes the extra mile. She is calm and efficient and happy to deal with whatever arises. She has formed a real bond with mum and I have every confidence in her – she has not only made my mother’s life considerably easier and more content but mine too, as she has saved me from hours of worrying!"
"My 95-year-old recently widowed father suffers from early dementia and he requires assistance in his home regarding cleaning, washing, ironing and the cooking of meals. Right at Home Sutton & Epsom quickly assessed his needs and have provided him with a dedicated carer who not only manages these tasks but also offers patience, understanding and genuine friendship. Right at Home is professional in all aspects of its operation, presenting itself as a warm and caring service at a remarkably competitive and fair hourly rate. I have already handed on their details to a number of friends and business clients currently requiring a similar service. I cannot speak too highly of them!"
"We interviewed a number of care providers but were struck by how 'caring' they came across. The service offering was good, balanced and good value for money. We were not disappointed with reality either - prompt attention with excellent workforce. They meant a lot to the family as well as the general support given to my father in law. It wasn't just about the usual care it also included talking to him and engaging him so that he gained company and support during his final days. That is what separates Right at Home from the others - you can tell that they really do care and it means everything to loved ones."