Right at Home are the care providers for my father, they have looked after him for the last 3 years, he is now 90 years old. The care provided is of a very high standard and enables him to still live in his own home. from my own viewpoint they treat him with kindness and respect and always keep me informed as to any concerns about his health and well-being. They know him as an individual so know if there are any changes in his health that need to be addressed this gives me peace of mind. the carers themselves always go that extra mile for him singing happy birthday and bringing him a cake on his birthday they are special. I am grateful for the kindness and care that my dad receives.
N.R, Daughter of Right at Home Client
Reviewed on 4 January 2017
What an excellent company, would highly recommend! Right at Home cared for my mother before she sadly passed away, she was treated with dignity and respect throughout the whole process. Each member of care staff showed love and care to not only her but the whole family! The management team also supported us through such a difficult time, ensuring we were kept informed at every step of the way and were on hand day and night if we required any further assistance or visits. We could not have got through this without them.
D.M, Daughter of Right at Home Client
Reviewed on 4th May 2016
The staff are very professional and take care in what they do and they treat my wife as a person, not just another job they go to, if I have had any issues the managers have been helpful and approachable and taken care to sort out any problems I have had, the company and staff are very caring and professional.
D.M, Husband of Right at Home Tyneside Client
Reviewed 30th September 2016
The manager and his team gave us a one off care package for Dad when he came out of hospital, his staff are very professional and supportive. I would have no hesitation in recommending this company or using their services in the future. Dad was able to meet the manager and the staff that were going to look after him beforehand and get to know them, so he felt at ease when they came to take care of him.
Detailed information was gathered beforehand about Dad and the hospital procedure, so we were totally happy that Dad would be well cared for and it took a weight off our minds. I had contacted a few other organisations, before Right at Home, and after meeting the manager and his team, I knew we had made the right decision. This company is very professional and very thorough and caring in the services they offer.
Daughter of Client, Right at Home
Right at Home were able to provide help when I needed it for a limited period following hip replacement surgery.
The help they provided was appropriate and professional and they all helped to make the whole procedure a positive experience and to provide my family with peace of mind.
They work well as a team and communication is good and I was always informed if a care giver was going to be delayed.
Client, Right at Home Guildford and Farnham
I am a retired NHS consultant who has serious illness recently and my wife, who is a trained nurse, had a total hip replacement at the same time. Hence we required care and support which is being provided by Right At Home at present. This was recommended by my optician, who is connected to Right At Home.
We are pleased to inform you that we are very pleased with the services provided by Right At Home. Carers are carefully chosen and they are well instructed to look after the client. We shall be glad to recommend to our friends or others for the care and support if required without any hesitation.
Client, Right at Home
Right at Home have been amazing. They have been looking after my mother for 18 months, gradually increasing the number of visits as the need has arisen - they have been so accommodating and flexible and often gone "above and beyond" when there has been a crisis.
When my mother went into hospital and then into a care home they continued to provide invaluable support for my father. They were a "lunchtime lifeline" and gave me and my brother a lot of peace of mind that he was seeing someone on the days we couldn't visit.
Daughter of clients, Right at Home
It is such a welcome surprise to employ a care agency that does what they say they will provide, plus more.
My father is now getting the support he should get, far better and 'streets apart' from the variable care (sometimes good, several times bad) previously given by 2 other care agencies employed.
My role is already starting to change back, where possible, to being my father's daughter, enjoying his company, sharing moments together and removing some of the responsibility / hard work of caring. Both my father and I have greatly benefited from Right at Home's excellent care and support.
Daughter of client, Right at Home
My friend had no relatives in this country so was on his own. At 90 he had issues with his health and company.
He wanted to stay in his own home for as long as possible. Right at Home provided support and friendship generally looked after him as one of their own and allowed him to do this until his death.
They were always open and communicated his issues to doctors and health visitors. I was glad to see my friend got his wish.
Friend of client, Right at Home Bristol
We weren't sure what to expect when we first approached Right at Home. Dad had lost a lot of mobility and was looking at a stay in hospital for a major operation.
My sister and I are his only family, and with full-time jobs as well as families of our own, we were both worried that we couldn't provide the support he would need.
Right at Home were understanding and professional. They reassured us that dad wouldn't feel that his independence was in jeopardy and they went out of their way to fully understand his situation, as well as him as a person, in order to match the perfect support worker.
The carer's attitude to their client's needs was at all times exemplary, backed up by an efficient management team. It is obvious that client's needs were matched to the choice of carer.
I cannot recommend Right At Home's ethos more highly.
Client of Right at Home
Right at Home have been assisting as carers to my parents for the last seven months. I have been extremely happy with the care provided, supported by excellent communication.
The carers have been very friendly and helpful and nothing has been too much trouble. They have always treated my parents with dignity and respect.
Lovely agency, lovely reliable, genuinely caring carers who are incredibly patient in helping to look after my mother with Motor Neurone Disease.
They treat mum with dignity, caring and respect. The Owner and manager actually care about their clients and having experienced other agencies, I would highly recommend this agency to anyone needing care in their own home.
I found this company whilst looking for short term care for my Mother who came to stay for two weeks. Both the office staff and the carers were always extremely professional, considerate and friendly towards myself and Mum.
I wouldn't hesitate to recommend them to anybody and will certainly use their services again.
A carer attended my wife for 5 days while we were staying at a Bournemouth hotel.
She helped with washing, showering and dressing. The carer was always on time, and treated my wife with dignity and respect. I cannot praise her enough. Excellent carer, excellent back room service to set up the service. Highly recommended.
Right at home were truly wonderful. We had the continuity of carers we knew and formed friendships. Each and everyone of these ladies provided high class care and we were confident with the care given.
I cannot praise too highly both staff and management, who went out of their way/over and above the call of duty to ensure my elderly mother had indeed the best and most comfortable care they could provide.
Daughter of client
On behalf of myself and family I would just to thank the Right at Home team for the lovely care service they provided to my elderly mum. Mum loved all the girls, they were kind, courteous, professional and trustworthy.
We replaced the previous care company with Right at Home. What a difference! Margaret the carer listened to our instructions and actively encouraged my mother to do more for herself. As a result mum has become much more independent again.
After an operation my mother experienced medical complications and as a result lost interest in her surroundings. Her carer Lesley was excellent; she spent time with mum, took her shopping and to the garden centre. Mum looks forward to the visits and has regained her zest for life.
We were delighted with the services we received from Right at Home. Everything was done to give us peace of mind, especially the night I was in hospital knowing that my wife would be cared for with professional understanding. The carer was like a beacon of light when she entered our home and Right at Home will be the first on our list when we require home care services again.
Recently I changed from another care company to Right at Home and as a result I have seen a major improvement in the quality of the carers coming to my home. This has resulted in my poor health improving because I am no longer worrying about who will arrive to care for me.
I required a reliable company to look after my husband a few evenings each month whilst I take a break. I was worried about selecting a reliable care company because it is something I have not done before. Right at Home were excellent, they were very reassuring both at the initial face-to-face meeting and on the telephone when I was a bit apprehensive. The carer Lyndsey was excellent, she arrived on time and understood my husband's care needs.
We knew my mother required support in her home, lately she has come to rely on me and my brother more and more. Of course we will help but we have families of our own to look after as well. When we approached the idea of getting mum help she was against the idea. However, Right at Home provided us with very experienced carers and mum liked all three carers assigned to her. Gradually she has accepted care and this has improved my life too!
I cannot thank Right at Home enough for helping out at very short notice. I am my fathers main carer and when I felt unwell last Thursday I could not look after him. Right at Home were at our house within 30 minutes of me calling their office. That's what I call customer service!
My mother has early stage dementia and we needed a good care company to make sure mum was alright during the day when we couldn't be there. Mum likes to chat and Right at Home selected staff who matched my mothers personality. Mum really enjoys chatting to Karen and Lyndsey and I can see they really care about her.
My mother is 93 years old and despite her poor health is reluctant to have care. When mum met Lindsay from Right at Home she actually asked her when she would visit her again! The previous care company we had tried routinely missed visits but Right at Home turn up on time and provide lovely staff. I can certainly recommend them.
Right at Home were recommended to us. They are excellent, when my wife's respiratory condition deteriorated one week they noticed immediately and the management team at the office contacted us several times to enquire if things were improving and whether or not our doctor had prescribed any medication.
I cannot thank Right at Home enough for helping my cousin when she became disorientated due to a medical condition. Dianne waited 2 hours for the doctor to arrive on a home visit and a further 2 hours until the ambulance arrived. The next day Dianne went to see my cousin in hospital and it meant so much to her.
I would like to thank your staff for looking after my dad whilst I was on holiday and I will not hesitate to contact you again when I require home care.
As soon as I walked into Right at Home's office I knew I had found what I had wanted. My mother's assessment were tenderly, sensitively conducted in the most professional way. The ensuing weeks were a joy to us all - mother looked forward to the companionship. If ever I can promote and help Right at Home I can sincerely say that I will be the first to endorse. They became part of my family!
We were very reluctant to get care for my husband because he did not like the idea of having new people in our house. However, when we met our local Right at Home Manager and Coordinator at the assessment we felt reassured, because they were professional, they arrived on time, were compassionate and explained the home care process. Now my husband feels much more comfortable using carers, I can take a break and I certainly recommend Right at Home.
The Carers are reliable, capable and efficient, pleasant and good humoured. My husband is unexpectedly happy for them to help with caring for him. The management is exceedingly helpful and supportive in ways I never anticipated.
The same person comes each day - we are therefore confident and reassured our carer notices any variation in condition and refers to district nurse (e.g. blood in catheter). Our carer fills the hour with help doing household tasks. Their office phone is available 24 hours for emergency use and they always answer and respond.
Right at Home responded quickly to my father's care needs and provided consistent competent and personable carers. The service is flexible so hours can be increased or reduced depending on what is needed. As it's a small agency, the service feels very personal and tailor-made.
I was very impressed with the Right at Home staff, they were very professional and had ensured that they spoke to the client throughout the process including transfers. They asked her advice on what was important and treated her with respect. They advised her that over the next few days they would do a person centred plan on what was important to her and how she likes to be supported.
Social Services Senior Practitioner
I find the staff employed by Right at Home the best - having experienced several other companies! The girls are punctual, efficient, friendly, keen to please and good company, so my husband and I are always pleased to see them.
Very efficient company, caring, kind and friendly staff that go out of their way to be of help and are always on hand to give advice. Arrival on time keeping is excellent. Thoroughly reliable in my opinion.
My carers are always polite, helpful and punctual. I would recommend Right at Home to potential clients who require or may require friendly and competent carers. Right at Home runs smoothly and efficiently.
I would recommend Right at Home to anyone who needed a carer. The agency never lets the clients down. If you are concerned about anything or are just enquiring about something, there is always someone at the other end of the phone to rescue things as quickly as possible. A member of the management may call at your home just to make sure everything is to the client's satisfaction.
Working for Right at Home is very rewarding. I get to look after vulnerable people who need care and I've made strong bonds with the clients I work with regularly, which makes the job even more enjoyable. They have a great team who are there to support me whenever I need it and I feel that they really want to help me fulfill my potential as a CareGiver.
The service I've received from Right at Home has been excellent; the staff always listen and really do fulfill their promise to go the extra mile. Their dedication is excellent.
The carers from Right at Home are great and always do their best to help you, whatever the situation. The service that they provide is very good indeed!