About Right at Home Welwyn, Hatfield & St Albans

We are a local homecare provider delivering personal care and support for you or your loved one when you need it most. Right at Home is proud to deliver care in Ayot Green, Ayot St Lawrence, Ayot St Peter, Brookmans Park, Burnham Green, Caws Wood, Colney Heath, Colney Street, Cuffley, Digswell, Ellenbrook, Essendon, Five Acre Wood, Frogmore, Gustard Wood, Handside, Hatfield, Hemps Hill, How Wood, Lea Valley, Lemsford, London Colney, Marshalswick, New Greens, North Mymms, Northaw, Northaw Park, Oaklands, Old Hatfield, Panshanger, Park Street, Potters Bar, Rableyheath, Rectory Wood, Ridge, Sandridge, Sleapshyde, Smallford, South Mimms, St Albans, St Albans Abbey, Tewin, Tewin Wood, The Folley, Tyttenhanger, Welham Green, Welwyn, Welwyn Garden City & Wheathampstead

Our Ethos

Our Clients receive their care the way they want, at a time when they want to have it delivered. They are involved in all decision-making, including agreement of their personalised care plan. We know that emotional and moral support for our Clients and their family can be just as important as our specialist care knowledge, so it is ingrained in the support we provide and we always keep in close contact with concerned family and friends. We also understand that good day-to-day communication is vital to give families and loved ones peace of mind, which is why all daily records and communication sheets are kept accessible in the Clients’ home and any concerns can be easily addressed through a call to the office.

We are a local award-winning homecare provider delivering personal care and support for you or your loved ones when you need it most. Right at Home is proud to deliver outstanding care in Welwyn, Hatfield, St Albans & Potters Bar.

“Providing outstanding care can only happen if you have staff who are truly caring and are committed to improving the lives of those they support. We know our staff frequently go above and beyond to help our Clients.”

Keith & Kirsty Sheena Managing Directors of Right at Home Welwyn, Hatfield & St Albans

Our CareGivers

Our CareGivers want more than a job. They want to make a difference in the lives of those in their care. To ensure only the best CareGivers join us, we have a rigorous selection process in place that includes personal interviews, competency testing, psychometric testing, reference checks and background clearance.

We also ask ourselves a simple question – would I trust the CareGiver to look after my own mother in her home? We only recruit if the answer is a definite ‘YES’.

Once a CareGiver meets our strict criteria, it’s just the beginning. Each goes through a training and orientation process that guides them through our Right at Home values and standards, going above and beyond the national legal requirements. They are given training on issues that help them develop as better overall CareGivers, as well as training on dealing with very specific situations they may come across in their role.

 

Our Support Staff

Behind the scenes we understand it is crucial that our Clients, their families and our staff receive the very best support and expertise from the Right at Home team.

This is why our Managers and Care Coordinators were chosen for their friendly and approachable ‘can do’ attitude, as well as their professionalism and experience in the field. They know all of their Clients’ circumstances and keep their fingers on the pulse of their changes. They work in partnership with the Client, their loved ones and any other healthcare professionals to provide cohesive, all-round support.

CareGivers also need support, and we make sure they benefit from regular confidential supervision sessions, as well as 24/7 mobile phone access to an experienced member of the care team, so help and advice is always a phone call away.

Why Choose Right at Home?

Our Trusted Services

Through trust and commitment to being the best, the quality of the care we provide has been industry-recognised, leading us to become the most highly-rated national homecare agency on the UK’s leading review site, www.homecare.co.uk.

Contact Us Today

Our trusted support is only a call away.

Phone

Office: 01707 682 100

Office

Right at Home Welwyn, Hatfield & St Albans
Kennelwood House, Kennelwood Lane, Hatfield, AL10 0LG
Registered Number 8393981

Office Opening Hours

08.30 - 17.00 Mon - Fri